Shipping Information
We deliver our products to Malaysia and other countries. Unless the location is NOT supported by any International courier company.
Order made before 12pm will be send out the same working day. Otherwise, it will be next working day. Working day is Monday to Friday except Malaysia Public holidays.
For Malaysia address, we are using Citylink, J&T or DHL. It normally takes less than 3 days for West Malaysia and 5 days for East Malaysia for delivery.
For other countries, we are using Fedex or DHL.
Once we send out, the tracking number or link will send to the customers.
If no one is available at the delivery address to receive the parcel, a notice will be left with details for re-delivery or for collection. It is the responsibility of the customer to arrange the re-delivery with the courier company.
If the goods are returned to us, a second re-delivery charge wil be incurred.
If the parcel is confirmed lost during the delivery, we will refund or resend a new order to the customers.
Handling and custom fee may apply to parcels sent outside Malaysia. Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.
We do not deliver to P.O. Box or freight forwarding addresses.