Please send your request to firstname.lastname@example.org and we will inform you the address to return and arrange the refund or exchange.
Please note that you will need to cover the courier or shipping fee to return the goods to us. After we have received the goods, we will either send a new goods to you with additional courier fee or arrange the refund. The refund amount will be the sales amount minus the courier fee.
We will refund the courier fee or pay for the returned courier fee if it is proved that the order is incorrect or faulty.
Please notify us the within 7 days of receipt if the item is faulty.